OLORUNMAIYE GRACE FOLUKE
Dedicated Customer Care and Credit Officer
Lagos, NG.About
Highly analytical and customer-focused Credit Officer with over four years of experience in financial services, specializing in credit risk assessment, loan portfolio management, and client relationship building. Proven ability to streamline processes, enhance customer satisfaction, and drive operational efficiency. Adept at leveraging CRM platforms and financial analysis tools to deliver tailored financial solutions, mitigate risk, and consistently exceed service-level targets while ensuring regulatory compliance.
Work
Self-Reliance Advancement Program
|Credit Officer
Lagos, Lagos, Nigeria
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Summary
As a Credit Officer, Olorunmaiye Grace Foluke managed comprehensive loan applications and portfolios, ensuring regulatory compliance and optimizing client financial solutions for Self-Reliance Advancement Program.
Highlights
Managed comprehensive records for a high volume of loan applications, ensuring 100% data accuracy and strict adherence to regulatory compliance standards.
Evaluated over 150 credit proposals monthly, structuring tailored repayment plans and recommending optimal loan products based on in-depth client financial analysis and risk assessment.
Monitored and optimized a diverse loan portfolio, proactively tracking payment performance and implementing follow-up strategies for renewals and arrears to minimize default rates.
Provided front-line customer support, resolving complex inquiries and coordinating resolutions to achieve high levels of customer satisfaction and loyalty.
Collaborated with cross-functional teams to streamline operational processes, successfully reducing loan application turnaround times by 15%.
NYSC - Ahmadu Bello Secondary School
|Class Teacher
Sokoto, Sokoto, Nigeria
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Summary
As a Class Teacher, Olorunmaiye Grace Foluke developed and delivered engaging Cultural and Creative Arts curricula, fostering student creativity and strengthening community ties at Ahmadu Bello Secondary School.
Highlights
Designed and delivered engaging Cultural and Creative Arts lessons for secondary students, integrating Nigerian cultural heritage to foster creativity and critical thinking.
Developed and customized comprehensive curriculum materials across visual arts, drama, and music, accommodating diverse learning styles to enhance student comprehension and participation.
Organized and curated school-wide art exhibitions and cultural events, successfully showcasing student creativity and strengthening community engagement.
Implemented effective classroom management strategies, fostering a positive and inclusive learning environment that encouraged active student participation and expression.
Education
Kogi State University
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B.Sc.
Business Administration
Skills
Financial Analysis & Risk Management
Loan Underwriting, Financial Ratio Analysis, Creditworthiness Evaluation, Risk Mitigation Strategies, Portfolio Monitoring, Data-Driven Insights.
Customer Relationship Management
Customer Support, Client Needs Analysis, Complaint Resolution, Relationship Building, Communication, Follow-Through.
Software & Tools
CRM Software, Call Management Software, Microsoft Excel, Microsoft Word, Microsoft PowerPoint.
Operational Efficiency
Process Streamlining, Record-Keeping, Performance Reporting, Deadline Management, Prioritization.
Education & Curriculum Development
Lesson Planning, Curriculum Customization, Creative Teaching Methods, Student Assessment, Event Organization, Classroom Management.